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Return & Refund Policy

Thank you for shopping at EVmat.nl. We want you to feel confident and satisfied with every purchase. If for any reason you are not fully happy with your order, we offer a straightforward and customer-friendly return policy, while also protecting the quality of our products.

1. 30-Day Return Window

You may return your purchase within 30 days of receiving your order. No questions asked.

To qualify for a return, the product must be:

Unused
In its original condition
In its original packaging

Products that show signs of use, damage, or alteration may not be eligible for a full refund.

2. How to Start a Return

To initiate a return, please contact us at info@evmat.nl with:

Your order number
The item(s) you wish to return
A brief confirmation that the product is unused and intact

We will provide you with the return instructions and the return address.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or we made an error with your order.

We recommend using a trackable shipping method to ensure the safe return of your product.

4. Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

Shipping fees (if any) are non-refundable.
Refunds may take additional time depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos. We will resolve the issue at no cost to you.

6. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for: